1. Developing Your Industry Authority

    Developing Your Industry Authority

    Remaining engaged and continuously growing within your professional field can be a challenge. While there are moments of excitement and discovery here and there, a majority of people find themselves doing what they know day-in and day-out. It’s natural and even comforting to stick to what’s familiar, is currently working...

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  2. Trickle-Down Service Satisfaction

    Trickle-Down Service Satisfaction

    Customer service is the backbone of the hospitality business. Consistently great service can bring with it not just customers, but fans who tell their friends and return time and time again. On the other hand, bad customer service is like a virus that can spread at lightening speed and often...

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  3. The Sonic Collective: Playlist 1

    The Sonic Collective: Playlist 1

    I’ve been devouring music as long as I can remember. Early memories include roller-skating in my basement while listening to Blondie and the Village People, then my first job DJing at Lloyd’s Recreation, a roller rink in Calgary, Canada. It was there I really expanded my musical knowledge, becoming acquainted...

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  4. Raising the Value Proposition

    Raising the Value Proposition

    Every business is in competition, trying to outdo the other and bring more customers in the door. Product is typically the first aspect that draws attention, price is usually another major factor, service a huge one, but added value is the piece of the puzzle that truly wows customers and...

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  5. Cycling Without Age

    Cycling Without Age

    During my first 13-years living and working in SE Asia, I helped develop eight community programs throughout the region. These came about while leading trips with my former travel company and addressing perceived needs as they were encountered. From leading English workshops for students along the Thai-Myanmar border, to building...

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  6. Step Away From Your Desk

    Step Away From Your Desk

    One evening in early 2011 while running my former adventure travel company, I got thinking about my Singaporean girlfriend who would soon be moving to live with me in Bangkok. I’d never formally resided with a significant other and realized my schedule would have to change. For years I’d routinely...

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  7. Trust

    Trust

    Consciously developing trust greatly benefits individuals and organizations. Most people and entities do not regularly focus on building trust, resulting in unnecessary obstacles that can hinder relationships, flow, and ultimately reduce sales and profit. Emphasizing trust as a key component of smooth business operations can greatly improve many of your...

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  8. Scott’s Top 10 of 2015

    Scott’s Top 10 of 2015

    2015 has come and gone, much was achieved, and I’m thankful to have had the time and opportunity to enjoy many fun things along the way. Following are 10 things I was introduced to last year, like, and recommend to you. Yes, some of them were actually introduced before 2015,...

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  9. The Power of Storytelling

    The Power of Storytelling

    While a Fellow at the East-West Center in Hawaii, USA, taking part in the Asia Pacific Leadership Program (APLP), I was introduced to the concept of ‘Talking Story’. This Hawaiian tradition involves sharing history and experiences via storytelling and is a strong element of their culture. At first I viewed...

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