1. The Importance of Customer Service

    The Importance of Customer Service

    I used to own and operate an up-market travel business that specialized in highly customized tours in SE Asia and Nepal. Our business was all about building relationships, creating dream trips, developing trust, promising big things and over delivering. These were our primary goals and most of the time we...

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  2. Effective Public Speaking

    Effective Public Speaking

    It’s natural to be unenthusiastic and uncomfortable doing things we’re not strong at. We tend to get others to do such tasks for us, put them off or avoid them entirely. But would we really rather be dead than face tasks we dislike most? Countless studies have shown a majority...

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