Customer service is the backbone of the hospitality business. Consistently great service can bring with it not just customers, but fans who tell their friends and return time and time again. On the other hand, bad customer service is like a virus that can spread at lightening speed and often...
The great outdoors has always been an integral part of my life. Growing up in Canada I regularly went camping, hiking, and was steered by my parents outside during free time, regardless of season or weather. Being outdoors was just what I did. Years later, living in the concrete jungle...
One evening in early 2011 while running my former adventure travel company, I got thinking about my Singaporean girlfriend who would soon be moving to live with me in Bangkok. I’d never formally resided with a significant other and realized my schedule would have to change. For years I’d routinely...
