Don’t Forget ‘People’
A downturn like the COVID-indused one businesses are grappling with presents not only a survival challenge, but also provides an opportunity to rethink traditional people …
Business
The Habit of Consistency with Roy Tomizawa
Over the last number of years I’ve found myself increasingly interested in what practices can help us be more productive. In an age of being …
Making Sense of Emergent Facilitation
Welcome to the February 2021 Dandelion’s share. This month we’re going to dive into Emergent Facilitation, discovering what it is, how to use it, and …
Developing Your Industry Authority
Remaining engaged and continuously growing within your professional field can be a challenge. While there are moments of excitement and discovery here and there, a …
Trickle-Down Service Satisfaction
Customer service is the backbone of the hospitality business. Consistently great service can bring with it not just customers, but fans who tell their friends …
Raising the Value Proposition
Every business is in competition, trying to outdo the other and bring more customers in the door. Product is typically the first aspect that draws …
Our Essential Connection to the Outdoors
The great outdoors has always been an integral part of my life. Growing up in Canada I regularly went camping, hiking, and was steered by …
Step Away From Your Desk
One evening in early 2011 while running my former adventure travel company, I got thinking about my Singaporean girlfriend who would soon be moving to …
Nurturing Trust
Consciously developing trust greatly benefits individuals and organizations. Most people and entities do not regularly focus on building trust, resulting in unnecessary obstacles that can …
The Power of Storytelling
While a Fellow at the East-West Center in Hawaii, USA, taking part in the Asia Pacific Leadership Program (APLP), I was introduced to the concept …