Scott's Perspective
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Front Page

  • What Will I Be When I Grow Up?
    While preparing for a COVID-induced career shift, I reflected on my professional journey to date, the interesting turns it’s taken, and where I hope the road is heading next. My career has been mostly spent in various areas of tourism, some time leading a multinational business association, and a stint in executive education. But how, where, and when did I acquire the skills to successfully take on these roles? After all, I studied Radio Broadcasting, traveled the world for a year, then completed a Communications degree with a major in Journalism (TV), and attended an Executive Leadership program at the …
  • Coaching Life Skills with Dr. Chérie Carter-Scott
    As part of my 2020 personal upskilling and reskilling plan, I embarked upon training to become a certified coach. Over the years, colleagues and friends often approached for advice or an interested ear, and I thought learning formal coaching skills would help up my overall people development game. But making the decision to learn was the easy part. It turned out finding a suitable trainer was a challenge. A recommendation from a valued friend led me to discover Dr. Chérie Carter-Scott, her husband Michael Pomije, and their MMS Institute team. I joined a 17-week online program composed mostly of professionals …
  • Don’t Forget ‘People’
    A downturn like the COVID-indused one businesses are grappling with presents not only a survival challenge, but also provides an opportunity to rethink traditional people systems. Businesses that are serious about long-term success should take this opportunity to implement and augment their People tools and processes to ensure rebound is as effective and speedy as possible.  There’s rarely an ideal time to invest in the People Department, short of having an excess of funds to reinvest. And when sales decline, People is one of the earliest and heaviest hit areas. You can seemingly divest in your People systems for a …
  • The Habit of Consistency with Roy Tomizawa
    Over the last number of years I’ve found myself increasingly interested in what practices can help us be more productive. In an age of being digitally connected most of the time, while potentially empowering, it can also lead to easily being distracted. Focus for many has dwindled, with average length of news stories greatly declining as viewers’ attention spans have plummeted. At the same time, the ability to produce high-quality work, consistently, that requires long term focus and concentration, is becoming an ever more in-demand commodity. A mentor and friend of mine, Japanese – American, Roy Tomizawa, seems to be …
  • Making Sense of Emergent Facilitation
    Welcome to the February 2021 Dandelion’s share. This month we’re going to dive into Emergent Facilitation, discovering what it is, how to use it, and some practical applications, which will hopefully give you a better idea of the concept and how you might one day apply it.  I first heard the term in the back-half of 2020, while taking part in the DSIL Innovation Leadership Course, led by Katy Grennier and team. I had a really tough time wrapping my head around the concept and process. And to be honest, still do. I’m a very traditionally practical person, used to …
  • Saweepats
    Two enthusiastic 26-year-olds roll into town looking for a room. They’d heard of a place that also served Mexican food so this was where their compass pointed. Room secured, it was up to the restaurant deck, which overlooked the Mekong River, Laos on the other side. And just as their minds drifted to beer, they were offered a large one, by what looked like one of the funkiest and coolest guys they’d met during their then very short tenure in the Kingdom. In time they came to learn he indeed was.   “We’re going to start a travel business”, we proudly …
  • Developing Your Industry Authority
    Remaining engaged and continuously growing within your professional field can be a challenge. While there are moments of excitement and discovery here and there, a majority of people find themselves doing what they know day-in and day-out. It’s natural and even comforting to stick to what’s familiar, is currently working and keep pushing those agendas forward. It’s like the classic adage goes, “If it’s not broken, don’t fix it”. But in today’s fast-paced, ever-changing business world, doing what works now isn’t nearly enough. One must constantly be working to keep ahead of trends and remain at the bleeding-edge of industry …
  • Trickle-Down Service Satisfaction
    Customer service is the backbone of the hospitality business. Consistently great service can bring with it not just customers, but fans who tell their friends and return time and time again. On the other hand, bad customer service is like a virus that can spread at lightening speed and often takes only one case (outbreak) to render a happy customer a former one. Keeping employees engaged, enthusiastic, and inspired is paramount to dazzling guests, ensuring they return and spread the word about your business. While there’s much to cultivating employee happiness, one factor that’s typically encountered on a daily basis …