Scott's Perspective
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  • The Habit of Consistency with Roy Tomizawa
    Over the last number of years I’ve found myself increasingly interested in what practices can help us be more productive. In an age of being digitally connected most of the time, while potentially empowering, it can also lead to easily being distracted. Focus for many has dwindled, with average length of news stories greatly declining as viewers’ attention spans have plummeted. At the same time, the ability to produce high-quality work, consistently, that requires long term focus and concentration, is becoming an ever more in-demand commodity. A mentor and friend of mine, Japanese – American, Roy Tomizawa, seems to be …
  • Making Sense of Emergent Facilitation
    Welcome to the February 2021 Dandelion’s share. This month we’re going to dive into Emergent Facilitation, discovering what it is, how to use it, and some practical applications, which will hopefully give you a better idea of the concept and how you might one day apply it.  I first heard the term in the back-half of 2020, while taking part in the DSIL Innovation Leadership Course, led by Katy Grennier and team. I had a really tough time wrapping my head around the concept and process. And to be honest, still do. I’m a very traditionally practical person, used to …
  • Saweepats
    Two enthusiastic 26-year-olds roll into town looking for a room. They’d heard of a place that also served Mexican food so this was where their compass pointed. Room secured, it was up to the restaurant deck, which overlooked the Mekong River, Laos on the other side. And just as their minds drifted to beer, they were offered a large one, by what looked like one of the funkiest and coolest guys they’d met during their then very short tenure in the Kingdom. In time they came to learn he indeed was.   “We’re going to start a travel business”, we proudly …
  • Developing Your Industry Authority
    Remaining engaged and continuously growing within your professional field can be a challenge. While there are moments of excitement and discovery here and there, a majority of people find themselves doing what they know day-in and day-out. It’s natural and even comforting to stick to what’s familiar, is currently working and keep pushing those agendas forward. It’s like the classic adage goes, “If it’s not broken, don’t fix it”. But in today’s fast-paced, ever-changing business world, doing what works now isn’t nearly enough. One must constantly be working to keep ahead of trends and remain at the bleeding-edge of industry …
  • Trickle-Down Service Satisfaction
    Customer service is the backbone of the hospitality business. Consistently great service can bring with it not just customers, but fans who tell their friends and return time and time again. On the other hand, bad customer service is like a virus that can spread at lightening speed and often takes only one case (outbreak) to render a happy customer a former one. Keeping employees engaged, enthusiastic, and inspired is paramount to dazzling guests, ensuring they return and spread the word about your business. While there’s much to cultivating employee happiness, one factor that’s typically encountered on a daily basis …
  • The Sonic Collective: Playlist 1
    I’ve been devouring music as long as I can remember. Early memories include roller-skating in my basement while listening to Blondie and the Village People, then my first job DJing at Lloyd’s Recreation, a roller rink in Calgary, Canada. It was there I really expanded my musical knowledge, becoming acquainted with funk classics like Double Dutch Bus by Frankie Smith to rockers like This Flight Tonight by Nazareth and everything in between. Then I moved to Thailand in 1999, stopped listening to the radio, got older and gradually became unaware of ‘hot’ new songs and artists. Over the years I …
  • Raising the Value Proposition
    Every business is in competition, trying to outdo the other and bring more customers in the door. Product is typically the first aspect that draws attention, price is usually another major factor, service a huge one, but added value is the piece of the puzzle that truly wows customers and keeps them coming back. Innovating and relentlessly looking for ways to up the value proposition are imperative to staying ahead of the pack and remaining relevant. At times this can seem like a tedious, never-ending battle, but creative teams that love what they do seem to effortlessly stay ahead of …
  • Our Essential Connection to the Outdoors
    The great outdoors has always been an integral part of my life. Growing up in Canada I regularly went camping, hiking, and was steered by my parents outside during free time, regardless of season or weather. Being outdoors was just what I did. Years later, living in the concrete jungle that is Bangkok, Thailand, I continue to gravitate towards natural spaces, even though opportunities aren’t necessarily obvious or easy. Cycling along the city’s canals, running in slums, and enjoying a city park has always been a draw, especially at sundown. I didn’t equate it to much more than a predilection …